Medivet 24 Hour Chorley

Triona treated both my dogs excellent service
Have been a customer of hillcrest since the surgery was on eaves lane

The vet was extremely caring and explained everything clearly

Had to take my very very poorly cat here. I had no choice as it was connected to my usual vets as the hospital. I had to drive an hour to get there will a very sick cat. Couldnt get seen by anyone closer. They didnt know what was wrong and charged 1800 for tests and overnight stay before referring to a specialist hospital. No communication to say they where referring him. The first i knew of this was when i got a call from the specialist hospital to ask how soon could i get him there and it needed to be as soon as possible. Still no communication from chorley about it. Specialist hospital receptionist said she would call to let them know i was going to pick him up. Another hours driving panicking. Gets to chorley. Was left waiting before i got a brief explanation from a vet. He said they had been trying to ring me to let me know what was going on, they couldnt get through and had left a voicemail. That phone had not left my side and i dont have voicemail set up. Blatant lie. Then he brings out my traumatised cat in a dirty broken cat carrier with a dirty blanket. I explained as calmly as possible that wasnt his carrier or blanket. He replied well its okay take this one. We dont know where it is. Er no i wont you need to go and find his carrier and blanket. I have a really sick, traumatised cat and you dont even have the care to put him in his own carrier with his own blanket. So he just pulls the carrier of the reception desk with my cat in and swung it round, took him into another room then suprise surprise came back with him in his own carrier with his own blanket. Absolute disgrace, no care shown at all to my sick cat or me. Avoid at all costs. Dispicable service.

My dog Oli was treated at medivet chorley urgently the staff were very friendly and helpful
Amazing service, Oli is doing well
Thank you to the vet who helped

Chris is always kind and helpful

Long queues at Reception and waiting time to check in and pay the bill.

Dr Kate the vet was brilliant with our cat and explained her Complaint thoroughly and after the blood test results today she was spot on with her diagnosis. She was doy caring with Holly my cat
A real asset to the practice. One of the receptionist on duty could do with a better bed side manner though. She was a little sour to say the least

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Got an appointment next day for my dog. Went in on time and saw a very helpful vet. She rang with the urine sample results in the afternoon as promised and was very thorough. Thank you.

Although this vet is part of a larger business they still retain the personal touch