Medivet Fulham

I took my 20 year old cat to this vet practice to be put to sleep, as it was my nearest vet and wanted it to be less stressful for her, and what a big mistake that was! I told the vet her list of symptoms & showed him a video of her howling due to her cat dementia (she would space out at intervals throughout the day and have frequent howling episodes). She had also started soiling herself, and as a meticulously clean, long haired cat, having urine on her belly, tail & paws was also a source of distress for her. His response to her symptoms was that it sounded complex & that there were medications she could go on. As far as I know, dementia in both humans & cats is not treated by medication, it needs to run its course. She was already on a renal diet for end stage kidney disease but still very skinny. Her symptoms weren't actually complex, most of them were related to her dementia. I couldn't believe he was suggesting I keep her alive with all her presenting symptoms. It felt like a money grab opportunity - I did not feel heard or most importantly, that my cat's wellbeing was his priority. My cat was so distressed at the vet practice, that she pooped on the consulting table and went on to have an epileptic fit - which was a first and when I asked the vet what to do, he just stared at me without a single word. I almost felt as if I was being judged for getting emotional. Fortunately, once my panic wore off due to the situation, I realised all I could do was comfort my cat until the fitting passed. I also asked the vet if there was a way to make the experience less distressing for her with a sedative. Instead of giving it to her in the consulting room, he caused her more stress by having me put her back in her cat carrier, then she was taken to another unfamiliar room to be handled by the vet again, in addition to the vet nurse. I heard her screaming in the next room. To be honest, I don't think the vet even liked cats. He made it pretty clear by how he handled her. I feel so sad that my cat had to go through this experience in her final moments of life. I've had many pets of my own who I've had to put to sleep over the years. ALWAYS, the animal has been put to sleep in the same room as me, which has made it a much more peaceful experience for them. The vet clearly had no understanding of this. It's like the compassion factor was just non existent. If you care about your pet, take it to another vet practice. Such a shame it changed hands, it used to be an excellent vet practice when Rachel was there - she truly understood the animals in her care, and had the compassion and empathy for them, as well as the people skills, which many younger vets just don't seem to have nowadays. The only good thing going for this vet practice is Chantal, who has been there since before the practice changed ownership, and has always been the consummate professional manning the front desk.

Expensive

Georgie was very kind and caring to Pikachu and that's all I want a vet who cares
Pikachu 🐾 is my beautiful natured tabby
His wellbeing is key
Thank you

Very nice to meet Isabel, a great new member of the team.

Wonderful, knowledgeable team! Highly recommend!

Our Husky's weepy eye was thoroughly examined and medication dispensed efficiently.
The only problem is getting the drops into Natasha's eye - she thinks it's a wonderful excuse for a rather physical game!

Staff are friendly I trust them to look after my 3 pets . They are very caring .

Would like to see improved clarity/transparency around charges as well as good explanation of reason for recommended procedures - offering up of available options in respect of pet's wellbeing.
Would like to experience "more heart towards pets and people", alongside the business model.

Since Medivet took over, it seems that making money out of the old clients of Mr Meyer is the only priority. If it wasn't because the closest independent vet practice is quite far from me, I would have moved. I am not the only client of Mr Meyer that feels this way.

I've been visiting Medivet Fulham since the early eightys and have always been happy with the attentive service and kindness at the sad times, which obviously come with much loved pets.