Medivet Hellesdon

This veterinary practice demonstrates a profound lack of competence, accountability, and respect for basic clinical standards. After a physical examination, my dog was visibly bleeding. This was not documented in her medical records. When I questioned this serious omission, I was told: “No notes were taken, so we cannot comment.” Using the absence of notes to avoid responsibility is unacceptable and raises serious concerns regarding patient safety, transparency, and professional integrity. My dog’s medical file contains multiple contradictory entries, none of which the practice is willing to acknowledge or correct. Complaints are not investigated; they are dismissed. Errors are denied rather than addressed. I was also given conflicting and misleading information regarding legal obligations. I was initially told it was a legal requirement to bring my dog in before anti-inflammatory medication could be dispensed for her torn ligament. This was later retracted and reframed as being at the vet’s discretion. Providing false or misleading information about legal obligations in order to compel attendance is entirely inappropriate and further undermines trust in this practice. I was given verbal medication instructions that directly conflicted with the dosage printed on the antibiotic packaging. When this discrepancy was raised, responsibility was again deflected, with staff claiming it is the client’s responsibility to verify instructions. Transferring clinical responsibility to clients for inconsistent or incorrect guidance is negligent and unsafe. An invasive examination was performed without prior discussion, explanation, or informed consent. I was later told that it was my responsibility to seek consent. This is indefensible. Consent must be clearly explained and explicitly obtained by the veterinary professional. Expecting a client to object to a procedure they were never informed would take place is a fundamental breach of professional standards. The cumulative failures in record-keeping, communication, medication guidance, consent, and honesty demonstrate a disregard for animal welfare and a complete erosion of client trust. I have no confidence in the competence or ethics of this practice and will be removing my dog from their care immediately. I strongly advise others to consider doing the same.

The vet explained my dogs condition thoroughly and what routes to take if didn’t clear up fully

It's good to know you now have permanent staff. Although the locums you have had we're good, continuity is important to me. I like to know who is seeing my dog as as he is nervous and seeing the same vet will hopefully alleviate his stress.

Very professional, helpful and polite vet. Darcy enjoyed her time with you too

Great vets always so lovely kind and helpful.

Always kind and friendly. So nice to my pets.

Everyone at the practice was amazing! Although my dog was really nervous and scared, the lovely vet, Margarita (sorry if i misspelled it), was really caring and kept reassuring my dog to calm him. She was also really friendly and communicated all the information clearly.
Everyone one else was also really nice and friendly and the other vet even managed to guess my mixed dog’s breed on the first guess! Amazing ahah

Lovely ladies, always helpful, have been in before getting a puppy to help a poorly hedgchog and a stray cat and even then was greeted with such lovely feeling, which is why we chose to bring our puppy to you!

I was a little apprehensive as the vet who I had been seeing for a long time had left the practise and he knew her history. Prior to this the practice in Horsford had lots of locum vets and I found it frustrating to go through my cat's condition each time. My apprehension turned out to be unfounded however as I understand that Gus, who we saw on Weds, is a permanent Vet. He was extremely kind and gentle with my cat and reassured me of my anxieties.
I did had a problem contacting the vets.Normally there is a "Welcome to Medivet" message with options to choose from. I called a few times and the phone just kept ringing. I raised this with the young lady who checked us in on Wednesday and she was going to look into it.