Medivet Hellesdon

First experience of this practice

The vet was brilliant and so attentive to Pablo and really listened to us as customers, very impressed! Thank you.

Best wishes and thanks to everyone!

Best vets ever been to

time was my may conserne appointment for 2.45 did not go in till 3.10 the two people who were in their were really taken their time i dont know what time they went in but they were in their when we arrived at 2.35 this if people are going to be in their all this time then they shoul have a longer appointment i have been going to this vets from its first day of opening and i have never waited all this time i was thining about going as i had a drs appointment for 3.45

This veterinary practice demonstrates a profound lack of competence, accountability, and respect for basic clinical standards. After a physical examination, my dog was visibly bleeding. This was not documented in her medical records. When I questioned this serious omission, I was told: “No notes were taken, so we cannot comment.” Using the absence of notes to avoid responsibility is unacceptable and raises serious concerns regarding patient safety, transparency, and professional integrity. My dog’s medical file contains multiple contradictory entries, none of which the practice is willing to acknowledge or correct. Complaints are not investigated; they are dismissed. Errors are denied rather than addressed. I was also given conflicting and misleading information regarding legal obligations. I was initially told it was a legal requirement to bring my dog in before anti-inflammatory medication could be dispensed for her torn ligament. This was later retracted and reframed as being at the vet’s discretion. Providing false or misleading information about legal obligations in order to compel attendance is entirely inappropriate and further undermines trust in this practice. I was given verbal medication instructions that directly conflicted with the dosage printed on the antibiotic packaging. When this discrepancy was raised, responsibility was again deflected, with staff claiming it is the client’s responsibility to verify instructions. Transferring clinical responsibility to clients for inconsistent or incorrect guidance is negligent and unsafe. An invasive examination was performed without prior discussion, explanation, or informed consent. I was later told that it was my responsibility to seek consent. This is indefensible. Consent must be clearly explained and explicitly obtained by the veterinary professional. Expecting a client to object to a procedure they were never informed would take place is a fundamental breach of professional standards. The cumulative failures in record-keeping, communication, medication guidance, consent, and honesty demonstrate a disregard for animal welfare and a complete erosion of client trust. I have no confidence in the competence or ethics of this practice and will be removing my dog from their care immediately. I strongly advise others to consider doing the same.

This practice shows a shocking lack of competence, accountability, and respect for animal welfare. After a physical exam, my dog was bleeding, yet this was not recorded. Notes contain multiple contradictions, and complaints are dismissed. I was told it was a legal requirement to bring my dog in before anti-inflammatory medication for her torn ligament, then later told it was at the vet’s discretion. Verbal medication instructions conflicted with the packaging, and responsibility was shifted onto me. An invasive procedure was performed without discussion or consent, and I was told it was my duty to seek it. Their failures in record-keeping, consent, communication, and honesty are negligent. I have no confidence in this practice and will be removing my dog immediately.

The vet explained my dogs condition thoroughly and what routes to take if didn’t clear up fully

My dogs love coming here, the receptionist is super lovely and helpful. The vets are really patient, very knowledgeable and are happy to explain things clearly.

It's good to know you now have permanent staff. Although the locums you have had we're good, continuity is important to me. I like to know who is seeing my dog as as he is nervous and seeing the same vet will hopefully alleviate his stress.