Medivet Islington Liverpool Rd

I am extremely disappointed and appalled with the service I received at Medivet Liverpool Road. I brought in a stray cat that had been living in a local park for several weeks, possibly months. I had already explained over the phone that the cat did not have a microchip and appeared to be abandoned, but I was advised to bring her in anyway. When I arrived, the receptionist (a blonde woman wearing glasses, whose name I did not catch) was not welcoming. I was told that a nurse named Jodi would handle the case. Despite being told she has 10 years of experience, she did not take the cat out of the carrier to properly examine her. She scanned the cat for a microchip while the cat remained inside the carrier, unsurprisingly there was no chip, as I had already explained. I made it clear that the cat was stray or abandoned and that I had posted on social media to try to locate an owner, without success. I was then told that because the cat was friendly, I should simply release her back outside. When I raised concerns about the possibility of pregnancy, I was told that stray cats can have kittens outside. I was not offered any practical advice, guidance, or referrals to rescue organisations that could help. As someone trying to do the responsible thing for a vulnerable animal, I found this response dismissive and lacking compassion. Thankfully, I was able to find a rescue centre outside of London that agreed to take her in. It has since been confirmed that the cat is heavily pregnant, reinforcing my concerns that she needed proper care and support rather than being released back onto the streets. This experience left me feeling unsupported and deeply disappointed. I had expected more care, professionalism, and guidance from a veterinary practice.

Great vrt

Mary, Ella, and the whole crew here are the absolute best. They go above and beyond for us always. So grateful for them!

The vet , Arabella , who attends our two cats is exemplary; thorough and gentle with the cats during examination . She clearly conveyed details of their conditions in full and gave advice on a prescription diet and future procedures.

Always a great experience

Always really efficient and caring staff. Strongly recommend

Professional and friendly service. Top Marks. Many Thanks.

Annabel the vet was efficient, kind, expert and helpful. I couldn't have had a better consultation for my elderly cat with an infected paw.

Thank you again for all the warm and friendly care you show for my cat.. especially in an emergency. Much appreciated.

The team is just lovely!!! Professional and caring