Medivet Salisbury

I will be forever grateful to the whole team at Medivet for taking care of my cat. ❤️ He was not a patient at this practice until he was taken there by a member of the public after an RTA. The whole team treated my cat and myself with the utmost care and understanding in what was a stressful time. All the staff were so friendly and professional, helping me to think straight at a time when it was hard to do so. Thank you to the whole team for your care, expertise and support. Yes, my cat has been renamed ‘Lucky’! 🫶

Awful experience. They said they had a cat friendly waiting room. Ended up having to wait for 20 mins in the car after the 5 dogs in the witing room left my cat shaking in fear. No offers of help from the receptionists. Went in for an annual check up. Had booked the appointment a week in advanced. They request my previous vets details to get my cats medical records. They did not contact the previous vet until during my appointment. My cat stopped eating and lost a large amount of weight in a short period of time. Vet said his teeth were fine. We had to talk them into taking blood samples. While shaving my cat they cut his neck and brought him back out to me with blood still all over his neck. They did not order the correct blood tests and we had to go back a week later for different tests. Again the same stress in the waiting room. No follow up after the blood tests to get the results until I rang several times. During one of these phone calls the vet said my cat clearly had a problem with his teeth and they needed to be removed. The vet also constantly got mixed up between diabetes, thyroid problems and kidney problems. When I finally got the results back they had my cats sex, neutered status, micro chip and birthday incorrect. They claimed all the blood tests were normal and my cat was losing weight and weeing everywhere because of stress. The billing system was very confused. Very hard to get an actual price out of them. They just kept telling me the discounts I could get if I signed up to the monthly payment plan. The only unsolicited follow up call from them was about how the system was down so they couldn't charge me yet. This was why I was waiting for the first set of blood test results, no mention of which was made by them during the call. Went to a different vet on Monday. After multiple calls from me and the new vet they finally provided all the blood test results. These showed he has hyperthyroidism. An injection of antibiotics and three doses of medication late he has perked up already and has stopped weeing all over the house. My cat had an undiagnosed bladder infection for three weeks thanks to these guys. Who knows how long his hyperthyroidism would have remained untreated. Three appointments over 2.5 weeks. Three blood tests. Hundreds of pounds. Huge amounts of stress for me and my cat. And they missed one of the most common diagnoses in cats the age of mine. Google wouldn't let me post with zero stars.

Very happy with experience

Disgusting, They push Consultation after consultation upon me when it was not needed, for them to finally agree that I was right and it wasn’t needed and that I could have the medication for my dog, (mo) The veterinary bloke took fluid out my dog‘s neck to tell me it will be sent off to the lab, To find out four days later, when I was requesting the results, he actually hadn’t sent anything off. Disgusting behaviour. I then asked for it to be done again, for Medivet To tell me that they will book me in for ‘another’ consultation I said free of charge and that was declined! I have emailed and followed up on a report with the manager. Just waiting to hear back. Hopefully, my next review upon Medivet Will be a lot more satisfactory, For their reputation and my peace of mind, but not only that, more importantlymy dogs well-Being and health.

Great Vets. Reception staff, vets, and other support staff are very friendly and helpful. We've had to visit them a few times recently. Once for the planned spay of our dog and then a couple of unexpected visits after unrelated to the spay. Great care for both the planned and unexpected visits.

Lovely staff friendly and professional

Very surprised at the negative experiences in other reviews, we've just moved to the area and are delighted with their treatment of our dog. They are the first vets to really get to the bottom of her skin problems, address behavioural symptoms as well as physical and not just prescribe expensive antihistamines! They clearly explained the treatment options and pricing, as well as their reasoning, and were so kind and caring with our nervous rescue.

We have very disappointed by the attention to detail at this practice. When our dog received her rabies jab, it was not correctly recorded and we almost had to cancel our trip to France. Very inefficient and disorganized.

Avoid. Totally different team. Vet we saw treated our pet appallingly. Our beloved cat we’d owned for 19yrs howled with agony at the way she was handled. She had never done this before in her whole life. Took her immediately to another vet who was horrified when we described what had just happened. The set up seems to have one focus - your money. After nearly £1000 of unneeded tests we walked away. From speaking to others it appears the same for them. There was even a lady in the car park, when we were there calling a friend in tears saying she just couldn’t understand why she was being asked to undertake over £800 of tests on her cat. I 100% accept Vets are different these days and there’s a whole new bunch of ways to look after pets but having sat in the waiting room twice for nearly an hour each time we couldn’t believe how many pets being brought in were suddenly being rushed to the back office for urgent tests. How many multi night stay dental appointments were being booked. How many pets were being held back for overnight observations. Every thing seemed to be an expensive emergency or illness requiring multiple tests. The only thing more unbelievable was the vast charges being put through the reception till. Clients looked genuinely shocked. When we were with the vet we noticed his phone calculator was open with a figure on it that was exactly the same as what we’d been charged 2 days earlier. It could have been a pure coincidence but seemed extremely suspicious. The reality is Pet owners will always want the best for their loved ones. This place now seems to want the best for its bottom line. So, so sad.