Medivet Acton

Super clinic, awesome stuff. Thank you for your help.

I called to book an appointment for my cat and was met with a receptionist with an attitude. When I asked her if she was well, she said flippantly yes and abruptly repeated: "How can I help?". At this point I said I didn't think you could and disconnected. I feel they make you a favour that they can book you at all. I normally go to Chiswick to the vet's but because this practice is just round the corner, it is obviously more convenient. Having seem other unfavorable comments, I think it's best to avoid them.

Excellent in every sense of the word. Highly skilled professional and auxiliary staff, good range of services and animal products, good transport links too. I noted on this visit, the display of goods was not as comprehensive as my visit in February - this does not detract , but hoping its a temporary issue. It's a busy practice but consultations are thorough and the Drs listen to you. Nursing staff equally are knowledgeable and are able to give answers to queries or tell you directly to raise matter with the Vet. I have no complaints about the level of service I've received. I only wish that the pet boarding service would be reinstated. APRIL 2025 🏅🏆🏅

I wanted to share my disappointing experience with MediVet in Acton. We were excited to register at this vet as it is close to our house. I had registered my puppy a few weeks ago in anticipation of booking his his first appt and second vaccinations. I went in person and the receptionist had asked for dates he had his first vaccinations and we landed on the 10th Apr being the date he needed his second jabs. I called the day prior (9th) to confirm the appt as I had not heard anything. I was then told that the appt was not actually on the 10th, it was scheduled for the 16th, which was news to me and that there was no room to fit us in for the remainder of the week. I then found out that he HAD to get his jabs on the 10th as we would have had to start the process all over again! I scrambled around to register at another vet to get an appt in, which luckily another local vet was able to fit us in on the 10th. The receptionist at MediVet then called me and said that she "just wanted the week to end" when I had asked her how she was. She said that they would be able to fit us in, but only at 5pm on the 10th. I then stated that I was pretty disappointed with the situation and we could have had a puppy stuck inside for another 8 weeks because of this scheduling mistake. I said we were going to another vet and she said that "it is good we're going to another vet as they already have enough clients." This comment was extremely rude and unprofessional. I would avoid this practice.

Lovely warm welcome from the receptionist and vet nurse. The Vet herself was super informative and gave very detailed advice and explanations of what she was doing and what needs doing. Could do with some cosmetic refurbishment but I'm sure Nala my cat did not notice...

Kind helpful staff. Very patient.

I am hugely disappointed in the practice manager at Medivet Acton. I have tried to communicate on three occasions over the last 4 months and have only received a generic automated reply. I find this exceptionally unprofessional having been registered for over 40 years. As a business, every valued customer should get a response!

I was promised a phone call from the vet within 1 week however 9 days later I am still waiting for the vet to call me following a test result sent off for analysis for my dog. I was informed at 12.40 on Wednesday 12th that the vet will call me later that day however now at 18.35 the vet surgery is now closed! Why say that I will receive a call back when that wasn’t going to take place! Poor service!

Took my dog to Acton Mid vets the veterinarian was really nice but unfortunately receptionist was terrible. She is a awful liar. She has lied and got my dog barred. Why would she do that? Such a horrible woman? My dog is not aggressive at all even the veterinarian had no problem examining her. I don’t understand what it’s got to do with the receptionist. She should be more experienced specially working in a vet. I suggest she should look for another job