Medivet Canonbury

Paul at reception is incredibly disrespectful and unprofessional. As I was on the last month of my 12 month pet care plan, he tried to charge for everything under the sun, and out of line. After having to explain to both the vet and manager Jennifer, the issue was eventually dealt with appropriately. Even so, when speaking to the manager, Paul came up to us and started very passive aggressively standing in front of me as I was sat down and tried to call me a liar when everything is in email, recorded phone calls and camera. I noticed he treats other clients nicely and has always treated me poorly, I think strongly feel that unconscious bias training should be provided for him if he is still in the practice working with people from the public.
The vet lady was lovely and helpful.
Jennifer, the manager was helpful after explaining the situation and very necessary in this really abruptive situation. I was worried about my pet and to be met with so many additional charges raised at me right after my appointment was completely unprofessional and hostile!

This medivet receptionist the man is utterly rude and aggressive towards myself and others had a bad experience no one should feel humiliated by his behaviour I would get proper well mannered and managed receptionist as I will not be coming here again

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I've been going here for over ten years and everyone there are so nice and so proffessional

Everyone are just so nice and professional

Canonbury branch have always been very accommodating, personal and very caring in times of sadness.

Very good vets and I would recommend this one as good value for money specially if you take out a pet plan.

Very good practice would recommend good value for money

I have been awaiting a follow-up consultation with my veterinary surgeon for two weeks. Whilst the veterinarian I saw at my initial appointment was friendly, approachable, and provided helpful advice, I have since been unable to obtain the promised information necessary to make an informed decision regarding my pet’s care. Despite numerous telephone calls throughout this period, I am consistently told the veterinarian is unavailable and advised to ring back later. When I do manage to contact the practice, I receive only an estimated bill rather than the clinical information I require.​​​​​​​​​​​​​​​​

I have been awaiting a follow-up consultation with my veterinary surgeon for two weeks. Throughout this period, I have made numerous telephone calls and was assured that I would receive the necessary information from the specific veterinarian to enable me to make an informed decision regarding my pet’s care. Regrettably, this has not materialised. Whenever I telephone the practice, I am informed that the veterinarian is unavailable and advised to call back when they are present. Even on occasions when I have followed this guidance, I have not received the promised information but have instead only been provided with an estimated bill.​​​​​​​​​​​​​​​​