Medivet Christchurch

I really didn’t want to write this as there are some lovely staff here: but on the unfortunate event that I had to put my poor cat that I’d had for 14 years to sleep. It was not planned and I was on my own, took him in as by the time they could see him he was unresponsive, they said there was no other option. Afterwards, I was sobbing my heart out and the vet handed me my deceased cat carefully wrapped and sent me on my way with the receptionist smiling saying ‘ahh you ok’ then smiling friendly saying that will be £104 please. Then I am unsure how the hell I drove home! The care of the experience when he was put to sleep I don’t have any issue with, it was the aftercare. No concern for me after the awful event and no question of ‘are you on your own?, do you need anyone? I was in shock and when I think back I couldn’t even see when I was driving through the tears! And when the receptionist said ‘ahh you ok’ and then asked for me to pay!!! not one I’m sorry for your loss or do you need anything is absolutely disgusting. I will not be taking another pet here and I hope anyone else that has to go through this has a better experience than me. It added to the traumatic event that they just did it and chucked me out.

Great, caring vet

Nice people, easy to get appointment and always look after our cat

Fantastic service

Excellent service ! I have never had a problem with your service always very helpful and friendly

My dog had bad ear infection ,other vets gave me ointments but kept returning all the time went to medivet and straight away new ointment worked said other stuff did not treat the infection he had so keep on going back to this practice seem to really care and have better understanding about my dog which larger places lack caring side especially.

Really friendly staff,always doing their best to help. Knowledgeable and making you feel at ease .

Prior to the regular Vet retiring at the end of the summer of 2024, Best Friends Vet Practice was an accessable and highly pro active service to the local community. The reception staff and Vet nurse at Best Friends in Christchurch, Dorset are amazing but sadly Medivet as a company have failed to provide the adequate service of a full time Vet for paying customers in this local community This has negatively impacted on the care of animals registered with the practice. Medivet expect customers to travel 8miles on public transport to access a Vet on Friday's and Saturday's. The practise failed to provide the service of a Vet at the practice for 2wks up to Jan 7th causing unacceptable pain and upset. Medivets inability to manage their resources appears to lack competency and compassion. This has resulted in an exodus of clients leaving the practice The practice staff at Best Friends go above and beyond in supporting clients to make up the gaping hole in Medivets commitment shortfall.