Medivet Morden

Claire, the receptionist was amazing! You can tell she really likes her job and really cares about animals. Lucy, the vet was also very kind and did a great job. The service was smooth from start to finish.

I just want to thank the vet and her staff at Medivet on Tuesday, 18th March 2025 - you know who you are. You dealt with my cats problems well and sympathetically, but not only that, it was an evening of emergencies and some clients being unnecessarily rude and abusive to an already stretched practice. Well done for the calm way in which you dealt with some very difficult situations. Many people would have lost their cool.

I accompanied my sister to have her 19-year-old dog put to sleep, and the experience was absolutely heartbreaking—not just because of the situation, but because of the way we were treated by the staff. We had a 6 PM appointment, arrived on time, and were told there was a slight delay. We ended up waiting for over an hour, and watched as other people were seen before us, even though we had been assured we were next. When we finally spoke to the vet, she was extremely rude and showed zero compassion. Instead of acknowledging our wait or apologising for the delay, she told us we should go to another vet. This was after already waiting over an hour with a fragile, elderly dog in pain. To add insult to injury, we were then informed that the cost would now be higher because it was considered “after hours”—even though we had arrived on time for our appointment. The lack of empathy and basic decency shown by both the vet and the reception staff was appalling. They made an already devastating situation so much worse. I wouldn’t trust this clinic to care for any animal based on the complete indifference they showed that day. Truly disappointing and unacceptable.

Found medivet a very calm environment from reception to vet everyone so friendly and I don't feel rushed, all questions answered, always seen on time, would highly recommend

A very good vet practise . I love Dr. Sarah and so does my cats. Melinda and Claire are also very lovely and listens to you . Just that consultancy / vet appointments prices can sometimes be very high .....and wished Medivet offered some support/some sort of exemption/discount for those on disability benefits.

Lovely place, people kind and my kitten was quiet all the time.

Brought our own bottle of librela to vet as was thinking of donating as my dog seemed to have had a bad reaction to it last time. In the event the vet decided it wasn’t that and she should have the jab anyway. We were not told it would cost us £34 to inject her with our own meds!!! We could have gone home and done it for free as usual. Never occurred to us we’d be charged and we weren’t warned.

Everyone at Medivet Morden is always so friendly, helpful as well as professional.I feel reassured by their honesty and care on visits with my JRT girl, as well as the prompt responses to any email query sent to them.