Medivet Notting Hill

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A discount for pensioners on benefitswould be helpful

Expensive extras

Always a great service and very helpful abd friendly

I can’t thank the staff at Medivet enough for their kindness they showed our elderly cat throughout his diagnosis. They made our experience better, and put us worried owners at ease from the beginning. Nurse Nicole and vet (I think Zoe) are clearly in their right profession!

I booked in for an FIV test and was told both over the phone and in writing this would cost me £70. This tracks with the cost I paid at medivet last year. After they did the test they charged me £131. I queried this and they said it was because the £70 was 'misquoted' and that that was for an in-house FIV test whereas they were doing a lab test. I said that considering I get the same results (does my cat have FIV or not) I wanted the £70 test that was quoted and agreed with me. They then said the practice doesn't have the facilities to do this in-house. My cat had a scratched up neck from trying to draw blood quite a few times, I have a double cost and this must be known that this is a direct breach of the Consumer Rights Act of 2015. I am currently in mediation with Medivet regarding misconduct regarding notes and filing and will be raising this breach with the mediator next week.

If it were possible to leave no stars I would. I have just had a pretty bad experience at this practice. Registered a week previous and given an appointment. Kitten was booked in for immunisations and microchipping which I called the previous day to confirm. It was my first time out with my kitten so she was very nervous (as was I!) I took the afternoon off work to accommodate this appointment. When we arrived the either vet or vet receptionist said we couldn't be seen, as that time had been Double Booked! Now as disappointing as that was, well I do understand human error! These things can happen. So I kept asking. "What does this mean" to be repeatedly told "we can't see her" absolutely no alternative appointment was given, nothing at all! I just found him to be so flat and rude. I was waiting for an alternative solution, nothing. I only joined this surgery as it was a 7)8 minute walk from my home but I had been advised from locals NOT to do so as I didn't hear any good reviews from anyone in the area. But I foolishly ignored that mainly die to the locality and appreciate everyone has a different experience. My goodness I wish I had listened!! It's difficult registering and getting appointments for the weekend as always hugely booked up. So I am now left back to square 1, kitten cannot go out as still not microchipped and unable to take more time off work. A truly awful service (or non service in our case)

Had a really great experience at Medivet Notting Hill. Nurse Nicole was absolutely lovely — calm, kind, and genuinely caring. She made my cat feel comfortable straight away and took the time to explain everything clearly without any rushing. The whole environment was calm, very clean, and completely stress-free, which made such a difference. The bill was also very reasonable, with clear costs explained upfront. You can tell they really care about both the animals and their owners. Highly recommend!

Everyone was very friendly, knowledgeable and personable and I had total confidence in the way they handled and treated Ivy, my cat. I felt that they listened to any potential health concerns and offered valuable advice.

Overall delighted. The fact my cat had pooed her box on the way was dealt with tactfully and discretely. Great advice from the vet