Medivet Southwark

Giuseppe is the best 🐱 🐱

The head vet Giuseppe Catania is brilliant! 🤩

Saved my puppy's life. Couldn't ask for anything more. Thank you Medivet team you are always beyond brilliant ♥️

''We refer cats with urgent status if their condition is like they are gonna pass away'' One of the vet told us, when we want a little bit professionalism from her. Funny truth, our cat passed away after 3 days.. It's hard to explain all the process we went through. I can't recommend this practice because they don't care about our beloved ones, behaving unethical and unprofessional. One of the huge problem is communication, it was awful, if you want to receive an information about your blood test or medication, literally you need to cry on the phone or yell at them.. Their vets are not responsible, they say ''we will call you that day but they never call!'' Imagine that you have a pet who was 10 years old and you went to a new vet in a new country, so they don't know anything about your pet. Before starting medication treatment 'stereoids', your vet didn't do any tests to understand his health (organ functions or vitals) and they prescribe you 4 months stereoids without any follow up tests or calls. And suddenly different health conditions occur and you lost your pet without any known condition.. MRI was urgent but it took 4 days to be referred to the hospital (just for the referral -we called multiple times to understand if they referred us or not). I called the vet practice in the morning our cat passed away and told them '' Can I get his history?''. (We waited days to see a blood test result and called them multiple times but we couldn't wait anymore) They understood that we were not happy about anything and we would change our vet practice. But they didn't know that our cat passed away.. that's another problem because we couldn't have time for to take any different action due to them. The same day after two hours from that call with the practice, I got a call from the hospital because someone called them and requested for an urgent appoinment. It's not about one vet did something, it's a total vet practice problem including everyone there. Starting from the vets to other employees.. TOTAL DISASTER! ''My son had been using asthma related steroids for about four months and was a patient at this clinic. When a swelling appeared on one of his paws, we went to the clinic. After the examination, we were told there was no fracture or dislocation. Since there was no fracture and it could be an allergic reaction, they doubled the steroid dose and advised us to observe for a few days. That’s exactly when everything started. Two days later, the other paw which wasn’t swollen, became completely immobile. During the follow up, we were told that there might be a nerve issue and an MRI was needed. When we asked whether the steroids could have caused this, we were told, “this is not an expected outcome.” Instead, the steroid dose was reduced and they adopted a “wait and watch” approach. No tests were done and no further action was taken. The observation period was extended for about a week. We called the clinic every two days to report the situation, but the doctors did not communicate with us. The staff who answered the phone said, “the doctor will call you,” but they never did. Can this be considered acceptable when a physical limb loss is occurring? I’ll leave that for you to decide! There are many more instances of negligence, unethical behavior and lack of follow up that I haven’t even described. We are talking about a group that does not realize when a patient is lost and does not take responsibility in emergency situations.''

Stay away from this clinic! This is a warning post. Why? So that you don’t lose your pet suddenly, for no apparent reason, like we did. My son had been using asthma related steroids for about four months and was a patient at this clinic. When a swelling appeared on one of his paws, we went to the clinic. After the examination, we were told there was no fracture or dislocation. Since there was no fracture and it could be an allergic reaction, they doubled the steroid dose and advised us to observe for a few days. That’s exactly when everything started. Two days later, the other paw which wasn’t swollen, became completely immobile. During the follow up, we were told that there might be a nerve issue and an MRI was needed. When we asked whether the steroids could have caused this, we were told, “this is not an expected outcome.” Instead, the steroid dose was reduced and they adopted a “wait and watch” approach. No tests were done and no further action was taken. The observation period was extended for about a week. We called the clinic every two days to report the situation, but the doctors did not communicate with us. The staff who answered the phone said, “the doctor will call you,” but they never did. Can this be considered acceptable when a physical limb loss is occurring? I’ll leave that for you to decide! There are many more instances of negligence, unethical behavior and lack of follow up that I haven’t even described. We are talking about a group that does not realize when a patient is lost and does not take responsibility in emergency situations. My only wish is that other pet owners do not experience the same painful ordeal. Please please keep your beloved pets away from these irresponsible people who operate under the title of veterinarian!!

The service I and my cat received was outstanding. The Vet was very kind and explained everything she was doing and why. I have no hesitation in recommending this branch of Medivet (Grange Road, London)

Always helpful staff

Felt very welcome from the moment we arrived until we left - everyone was great and helpful

The lovely Irish lady that helped give my cats their rabies vaccine was phenomenal. You can tell she loves animals. I wish I remembered her name.
I wish her a very merry Christmas… xx