Medivet Stevenage

All staff were friendly & helpful

The staff and vet went above and beyond - unfortunately our fur baby had to be put to sleep, but we were constantly kept in the loop and were very well looked after. Thank you for trying your best.

Valley Vets was recommended and I’m very glad I registered with them. Everyone was really friendly. The vet, Sarah, was super lovely and helpful. My puppy’s first visit was a really positive experience. Thank you

Thank you to everyone in the practice for looking after my dog and also me! You are all so kind and understanding. I have complete faith in everything you say and do.

I would recommend you to all my friends and family brilliant vets so kind and caring

This practice has never been the same since being taken over by medivet. One of the receptionists is incredibly patronising and rude, I have had uncomfortable and negative experiences when interacting with her, and I am noticing an increase in vets with poor practice and skills. We were very worried about our animal and have been following the care instructions provided from our previous vet visits, only to go in and be treated horrifically. This vet in particular made us feel pressured, and humiliated. It felt as though she was demanding we do what she, “would do” in our situation, despite us explaining our situation and how the advice of multiple other vets differ to her. She was uncomfortably passive aggressive towards us, not allowing us to get a word in. We were made to feel like children, emotionally guilted, and made to feel as though we were bad pet owners. ( her word were “I just traveled 5 hours for my animal to be seen and paid £4k, obviously knowing not everyone has the finances or means to travel miles to a specialist! I understand that she is the ‘professional’ but she also kept repeating that she was also no expert in “exotic animals” so when she was challenged- us explaining how these recommendations would extremely stress our pet out (which we would know… she’s our pet.) we would be made to feel like we were wrong, full stop. Even in regards to our pets likes and dislikes. I’m disgusted with the way we were treated.

Since the practice has become a medivet it has got a lot more expensive and does not feel as personal.
The vets do a good job, but it feels like it is just a job rather than taking a bit more time with you or your pet. Feels like the whole thing is about making money more than caring as much about your pet

My pets are always dealt with kindly and professionally by caring staff

The staff here are lovely and Chris the vet is the best !!!!