Medivet Mossley Hill

very good practise both staff and vets professional and friendly

the usual friendly and caring staff who allocated a very quick appointment to ensure my dog got quick and effective care

As usual friendly and efficient staff. Appointment obtained at short notice and my dog received the best treatment and care.

We visited Medivet last week with our very unwell cat, who had stopped eating and was clearly deteriorating. During our first visit, multiple vets attempted to take blood samples but were unsuccessful. We were then sent home and advised to return the following day to try again, with numbing cream applied beforehand. We returned the next day for blood tests and were given an appetite stimulant in an attempt to encourage her to eat, as she had already gone several days without food. We were then informed that the machine used to process blood results was not working, meaning the samples had to be sent to an external laboratory. The following morning at 9am, I called Medivet extremely concerned and requested an urgent call back from a vet, as our cat still was not eating. By 2pm, I had still received no call, no advice regarding her lack of eating, and no update on her blood results. Due to my concerns, I contacted another veterinary practice, who advised us to bring her in urgently. Sadly, our previously healthy 3-year-old cat was in such a critical condition that she had to be put to sleep. She had gone several days without food, and by this stage her organs were beginning to shut down. The vet explained that there was nothing more they could do to help her. We feel extremely disappointed that there did not appear to be any urgency during our visits to Medivet. Given how unwell she was, we believe we should have been advised to admit her for urgent inpatient care and monitoring during our first visit, rather than being sent home without further support. This has been an incredibly upsetting experience, and we feel that more could have been done to recognise the severity of her condition and provide the urgent care she needed.

My cat Jasper was given an appointment quicky as I was going away the following day. He was seen by Oana who is always very thorough, caring, and doesn't make the appointment feel rushed. The ladies on the front desk are really chatty and friendly.

Good practice

Disappointed that they've suggested my cat needs to go back for more teeth out. It stresses him out going to vet and I feel it could have all been done today!

Our 2 cats both had recent health issues both cats benefitted extremely well from the outstanding care that they both received from Medivet practice in Green Lane Mossley Hill The receptionist are exceptional welcoming the vets & nurses that treated our cats have made a huge difference to their wellbeing their exceptional skills & swift diagnostics has given our cats back their health and well-being We are very grateful to all involved and delighted to have both our cats returned to very good health The Mefivet Grern Lane practice is always very caring everyone encountered are patient reassuring supportive genuine animsl l9vers if sll types The staff there are amazing there is a lovely atmosphere Wecwouldn't choose anywhere else to tske our pets Wec have had experience of many other vet throught our tine as pet owners Medivet Mossley Hill practice is outstanding ***** We very highly recommend this practice

Really pleased I found this vet. My dog was treated with respect and I felt at ease and able to ask questions.