Medivet New Cross

Very friendly staff. My cat was very well cared for ☺️

It was the worst experience I have had so far with vet booking appointments. I called the vet today around 1pm and got appointment today at 5:30. I explained in the phone that dog has not eaten for a day and today either and her is stomach making noises. My partner went there with the sick dog and turned away saying that we don't have appointments!!! I received a text message and because I was at work I could not call immediately. He couldn't see a vet they didn't even offered and got a new appointment for tomorrow. When I got informed about around 6 pm I called the vet immediately. The reception put the phone down on me at first, when I called back and she picked up the phone she knew it was me and apologized for the booking and said they offered my partner to stay and wait if it's urgent. But they didn't!!! It's a lie, she also said I can go to the pet hospital if it's that urgent!!!! What kind of service is that!!!!?????? Seriously???? Most horrendous answered I got back from head nurse that everything was actually my fault and if my dog was feeling that bad I could have gone to the pet hospital. The receptionist was rude and unprofessional and the head nurse didn't any remorse regarding the situation. I'm with neighbourhood vet, I could recommend their service anyone. Penge branch is good, but Dulwich branch is 5 star!!! Stay away from new cross medivet!!!!

Sara at Medivet New Cross has been professional and caring throughout consultations, surgery and related aftercare for my cat and achieved an excellent result. Reception have been lovely.

I am grateful to the team for offering the slot to my cat Rosie as that was an emergency as she was unwell. Thanks to Medivet New Cross my cat Rosie is getting better now. Lovely stuff, smiling and great Vet David helped a lot. Thank you so much - Great team work Highly recommend! Kind regards, Aneta Kozakiewicz

Vet’s great but prices high and reception was woefully understaffed yesterday

I don’t usually write reviews, but I felt compelled to share my recent experience with Medivet New Cross. I called them seeking guidance on a lost cat we found, as multiple friends recommended speaking to the local vet and we don’t have a cat carrier to bring it to the vet. Unfortunately, I was met with unsympathetic responses from the reception staff, who seemed unwilling to offer any helpful suggestions. After asking several questions, I was bluntly told to “get a box” and then abruptly hung up on with a “bye.” The interaction was frankly rude and disappointing, especially since we were just trying to return a lovely cat to its home.

All good as usual. Great practice with very friendly staff. Astro ☄️ enjoyed his experience 😺

We loved our experience at Medivet in Newcross. Clean and professional. Vet was extremely helpful and supportive with the right things for my pregnant cat who also had young kittys with her at our visit! (Yes! She’s been busy!) Vet was lovely, and gentle. Ladies at the desk were friendly and amazing too! Gave me great tips and advice. Broke down the health care plan of my cat and her kittys! Would highly recommend.

I visited Medivet Catford in Jan 2024 but I was registered with Medivet New cross at that time. My pet's treatment was amazing in Medivet Catford. I would infact personally want to thank the Vet for her brilliant management. To my surprise, I get an email in July 2024, a whopping 7 months later asking for me to pay outstanding balance. Now, I do understand that there was indeed an outstanding balance. How would I know it unless they tell me? I made the payment at the counter as any customer would, but they forgot to charge me for a test. This clearly shows that it was their mistake. I was happy to make the payment. I never said I wouldn't pay. I had to claim it in the insurance as it's a new charge levied on me after 7 months. Throughout this conversation, the tone was so confronting, the person on phone and on email persistently showed as if I was the one at fault for not paying it. It felt like they were trying to confront me for not making the payment! Expecting an apology for making me go through the payment and insurance again is far away from expectations. The people handling money need to understand that we are not running away with your money. Be civil when you deal with payment issues, especially when it's not customer's fault. BTW, I have made the payment even without proceeding insurance claims for the same. I hope Medivet New cross is happy with their 61£. Sorry for being so rude on the review, but this is how I felt when I spoke to your Debt collectors on phone.