Medivet Stoke-on-Trent

Outstanding service everytime. Highly recommend 👌

Would not take my pet anywhere else. These guys look after your animal and look after you. 10/10

Amazing staff and brilliant

The staff are absolutely fantastic, both of my boys have been in recently and they made our visit really easy calming and were brilliant with their needs. Will be using this practice for life

I’m leaving this review because our experience at this medivet branch was quite bad overall, and for the price one pays for vet visits, treatments, prescriptions, etc - it's pretty unacceptable. We recently moved to the area and booked a first consultation for one of our ferrets, with the intention of bringing the other two afterwards. The plan was to discuss flea treatment and have an implant fitted. One week before the appointment: We booked the consultation and implant fitting. No one mentioned any stock issues whatsoever. Day of the appointment: The clinic phoned to say the implant wasn’t in stock, despite the booking being made a week earlier. When I asked which strength they were ordering, I was told they didn’t have the 9.4mg and that it was the “only effective” option for ferrets - this is not accurate - most exotic vets recommend the 4.7mg implant for ferrets, and it is widely used. Only after I specifically asked did they admit they had the 4.7mg in stock, but they continued to push the more expensive 9.4mg option and insisted - over and over - the 4.7mg “might not work,” even though both my previous vet, another 2 vets, and an exotic‑vet friend of mine advised the opposite. It felt like they were trying to upsell the pricier implant rather than give accurate information. At the appointment, the vet barely examined him, fitted the implant, and rushed through the consultation. I then raised the flea issue, explained that all three ferrets needed treating and that one of them is very small. The vet told me to give the same product to all three and simply “give the small one less" - they also prescribed a flea treatment that turned out to be out of stock uk‑wide. A few days later: I phoned to change the prescription. The receptionist told me to “google a product” and they would prescribe whatever I found. This is not acceptable. It is the vet’s legal and professional responsibility to select an appropriate medication, check species and weight suitability, confirm availability, and ensure the product is safe. Passing that responsibility onto the owner is a failure of duty of care. I stupidly did follow their instruction and told them the product. After administering the treatment to two ferrets: I noticed the packaging stated it should not be used on ferrets under 800g, which our third ferret is - luckily he was the last one. A quick search showed it could be fatal for him as one of the ingredients is known to be toxic for ferrets of his weight. Next business day (monday): I called again to explain the situation. The receptionist told me they couldn’t prescribe anything because the small ferret hadn’t been examined, despite the fact that they had already advised me to treat all three. I mentioned the vet did not have a problem with it before, so I didn't understand what the issue was. She said she would speak to the vet and call back, but never did - how professional of them... So here are a few failures in basic veterinary standards: -Failing to provide accurate information about medication options, -Failing to check product availability before prescribing, -Advising me to adjust dosing myself, -Instructing me to search for my own prescription, -And failing to ensure the safety of the medication they told me to use. These are basic professional responsibilities, and none of them were handled correctly. We’ll be looking for a different practice, as this one has shown itself to be incompetent at best.

Great and friendly staff 👍

I would have preferred an appointment at my local vet but had to travel out of area due to lack of vet on their premises for 2 days which is not a great idea

Very efficient, easy to get an appointment and hardly had to wait to see the vet, it was only a annual vaccination for the cat but nevertheless very efficient.